Who We Are
Children’s Legal Centre Wales is a charitable company limited by guarantee registered in England and Wales.
We want you to understand how we use and protect the personal information that you provide to us, making every effort to ensure that your personal information is processed in a fair, open and transparent manner.
We know that your information and privacy is important and this Policy adheres to the principles of the Data Protection Act 2018 and the UK General Data Protection Regulation. Under these laws, Children’s Legal Centre Wales is known as the ‘data controller’ in respect of the personal information that we hold about you. This means that Children’s Legal Centre Wales is responsible for keeping your personal information secure at all times and only ask for it and keep it when we really need to, and only use it in a way that you have agreed to.
What Information We Collect
We may collect:
- Contact details (name, address, email, phone number)
- Information about children and families receiving services
- Employment and volunteer records
- Safeguarding information
- Donation and fundraising data
- Website usage data (via cookies and analytics)
We collect information from you in the following ways:
When you interact with us directly: This could be if you ask us about our activities or services, if you are referred into one of our services, register with us for an event, make a donation to us, complete a survey, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, or get in touch through the post, or in person.
When you interact with us through third parties: This could be if you provide a donation through a third party such as Just Giving or one of the other third parties that we work with.
If you attend a conference, seminar, workshop, event or training course we will process your personal data to provide you with confirmation of your booking, venue details, access arrangements and where payment has been made, to process and record this payment. We use Eventbrite to process some of our booking information. You can find details of their Privacy Policies here: Eventbrite
Occasionally, we may state that general photographs are taken at our events or we may ask for your permission to take or use a specific photograph of you in order to promote our work or initiatives.
How We Use Information
We use personal data to:
- Deliver legal rights advice and support services
- Safeguard children and young people
- Manage staff and volunteers
- Process donations and grants
- Communicate via newsletters and updates
- Comply with legal and regulatory obligations
Sharing Information
We only share personal data where necessary, including with:
- Funders (in anonymised or required reporting format)
- Professional advisers
- Safeguarding authorities
- Regulatory bodies
- IT and payroll service providers
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority). We will never sell your data.
How Long We Keep Information
Data is retained in line with our retention schedule, typically:
- Financial records: 6 years
- Staff records: 6 years after employment ends
- Safeguarding records: in line with statutory guidance
- Volunteer records: up to 6 years after involvement ends
Individual Rights
Individuals have the right to:
- Access their personal data
- Request correction
- Request erasure (where applicable)
- Restrict or object to processing
- Withdraw consent
- Lodge a complaint with the ICO
Social Media
Children’s Legal Centre Wales is not responsible for how social media platforms use and store your personal information. It’s always best to read the Terms & Conditions and the Privacy Policies of all platforms before you use them.
- Click here to view LinkedIn Privacy Policy
- Click here to view Facebook Privacy Policy
- Click here to view Instagram Privacy Policy
Online ‘virtual’ meetings & events
Some of Children’s Legal Centre Wales events and meetings may be held online using platforms such as Zoom, Skype or Microsoft Teams. We are not responsible for the Terms & Conditions of Use and the Privacy Policies of these platforms and we advise that you read the Privacy Policies of these companies before using them.
- Click here to view Zoom Privacy Policy
- Click here to view Microsoft Teams Privacy Policy
Cookies
We use cookies (small text files stored on your computer containing an anonymous unique identifier) to ensure you get the best experience from our website. More information on cookies can be found at www.aboutcookies.org or the Information Commissioner’s website
We use a system called Google Analytics to get an impression of how visitors move through our website. This system uses cookies to log what pages visitors look at and at what time. No personal information is attached to these cookies and there is no way for us to identify individual visitors from these.
What this does allow us to do however, is see how visitors navigate within our website and determine which features they use most often. This allows us to create content that is of interest to you.
Services such as LinkedIn and Facebook provide the ability for us to place ‘Like’ links or similar on our pages. To do this we take some code from the service and place this in our website. Note: we have no control over this code.
Cookies can be disabled in the security settings of your web browser. Please note that permanently disabling cookies may hinder your use of our websites as well as other websites and interactive services.
If you would like to get in touch with us to discuss this Privacy Notice, how we use your information, cookies or to enforce any rights, please contact us:
Email: Info@ChildrensLegalCentre.Wales
Telephone: 02920 039348
Post: Bevan Buckland, Ground Floor, Cardigan House, Castle Court, Swansea Enterprise Park, Llansamlet. Swansea. SA7 9LA
If you are unhappy with the way in which your personal data has been processed you may in the first instance, contact us using the details provided.
If you remain dissatisfied with the outcome of your complaint then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Email: wales@ico.org.uk
Telephone: 02920 678400
Post: 2nd Floor, Churchill House, Churchill Way, Cardiff CF10 2HH
Our Privacy Policy is checked regularly. Last checked March 2026.